Privacy Policy
Introduction
Banks Track Ltd (“we”, “us”, “our”) is committed to safeguarding your personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with Banks Track, including when you make bookings, send emails, and use our website.
This policy does not limit any rights you have under the Privacy Act. For more information on the Act, visit the Office of the Privacy Commissioner at www.privacy.org.nz.
Information We Collect
We may collect personal information such as your:
- Name
- Contact details (email, phone number)
- Booking information
- Payment details (processed through secure third-party providers)
- Preferences or communications with us
- Website usage information (including cookies)
We collect information directly from you wherever possible, but may also receive information from third parties where you have authorised it or where it is publicly available.
How We Use Your Information
We use your personal information for purposes including:
- Processing bookings and providing our services
- Verifying your identity
- Communicating with you about your booking or enquiries
- Sending booking confirmations, updates, or service alerts
- Providing marketing updates if you choose to receive them
- Improving our services, facilities, and website
- Conducting research or statistics in a non-identifiable way
- Meeting legal or regulatory requirements
- Any purpose authorised by you or permitted under New Zealand law
Payment Information
We use secure third-party payment processors.
We do not store your full credit card details.
Third-Party Booking Providers
If you make a booking through our online booking system, any personal information entered into that system is also governed by the provider’s own privacy policy.
When We Share Your Information
We may share your personal information with:
- Service providers who support our operations (e.g., IT providers, booking systems, payment processors)
- Organisations involved in hosting or storing data, including those located outside New Zealand
- Government or regulatory agencies, when required by law
- Individuals or organisations authorised by you.
We ensure these parties meet acceptable privacy and security standards.
Protecting Your Information
We take reasonable steps to protect your information from loss, unauthorised access, misuse, or disclosure. However, transmitting information over the internet is at your own risk.
Accessing and Correcting Your Information
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- We may require proof of your identity before releasing or changing information.
To make a request, contact:
bankstrack@xtra.co.nz.
Website Use and Cookies
We use cookies and tracking tools to help improve website performance and user experience.
You can disable cookies in your browser settings, but some features may not function correctly.
Links to third-party websites are provided for convenience. Their privacy practices are separate, and we recommend reviewing their privacy policies
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact: bankstrack@xtra.co.nz.